WP_Post Object ( [ID] => 126 [post_author] => 5 [post_date] => 2013-03-03 19:49:52 [post_date_gmt] => 2013-03-03 19:49:52 [post_content] => While it is true that I am advancing a new way to think about quality, I am also reaching beyond common output metrics of a product or service. I believe that we need a fresh approach that can have a profound effect on not only the way we work, but the way we perceive our everyday life. Think about this. In business, the present concept of quality has been fixture for the past 75 years. But the irony is that while the industry has developed an abundance of quality management tools, most organizations unfortunately still struggle to make sustainable, long term gains that can truly differentiate themselves in today’s global marketplace. That is where my thought process has taken me – to understand why the present concept does not serve us better. In my analysis, I have found that the focus on the “process of quality” is in fact incorrect. I have discovered that it is the process of managing quality that is primarily to blame. I will say that the intent to manage the process is limiting because it focuses far too much attention on the “outcome of quality,” not the “act of delivering quality.” Why is this important? Because, Quality touches everything that you do on a daily basis; from discussions you hold with your peers, subordinates and leaders and the interactions you have with suppliers, vendors, and other providers. In fact, Quality touches every aspect of your life – in your business as well as your personal family life. [pullquote]When has a quick fix ever solved anything?[/pullquote] We can say that a problem belongs to someone else or we can look at ourselves in the mirror and accept the responsibility of solving the problem ourselves. If each one of us starts with the mindset that the problem belongs to me, then all problems will disappear. When I say that Quality is a part of everything you do, I mean to say that you become aware of both the problem and your ability to fix any problem or deal with any issue whether at work, our personal life, or in our community. This perspective of Quality also refuses to accept compromise. It also recognizes that lasting solutions require that we do more than “fix” a problem. I ask that you think about this honestly – when has a quick fix ever solved anything? That’s where I believe we have failed ourselves. While we have made some fantastic strides to improve quality, we have sunken into the false security that a “find-and-fix” process is somehow enough. But obviously it isn’t. This all-encompassing vision of Quality offers a new mindset, a transformational way to think about the actions and decisions that we make. It draws together commitment from people to improve their performance and make Quality a lifestyle choice, a cultural attitude, and a personal belief that refocuses all attention on the “act of delivering quality.” [post_title] => Redefine the Nature of Quality [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => redefining-the-nature-of-quality [to_ping] => [pinged] => [post_modified] => 2013-10-18 13:51:55 [post_modified_gmt] => 2013-10-18 13:51:55 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=126 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )
WP_Post Object ( [ID] => 379 [post_author] => 5 [post_date] => 2013-05-20 03:23:54 [post_date_gmt] => 2013-05-20 03:23:54 [post_content] => Earthquakes in Haiti and Chile measured 7.0 and 8.8 respectively on the moment magnitude scale. The difference implies that the Chilean earthquake was 500 times stronger than the Haiti earthquake. While the devastation in both countries was extreme, structural damage and loss of life were far less in Chile than in Haiti. The difference in devastation is largely attributed to the difference in building standards. [pullquote]The impact of one nation's choice to pursue or not pursue quality impacts not only that nation but almost every other nation across the globe. [/pullquote] Very few structures collapsed in Chile and the number of deaths was far less than in Haiti even though the Chilean earthquake was 500 times stronger. In other words, in the case of Haiti, lack of quality can be directly attributable to the damage caused there, while a commitment to quality in Chile minimized what could have been an even greater loss of live than seen in Haiti. In Haiti, the death toll exceeded 200,000 and the number of buildings destroyed or severely damaged exceeded 250,000 homes and 30,000 commercial structures. In contrast, the death toll in Chile was less than 2,000 and very few structures were totally destroyed. While the differences in building standards can be rationalized by noting the differences in economic health with Haiti being one the poorest nations in the world, the cost of poor quality proved to be enormous in Haiti. Perhaps one of the most critical applications of quality is how it can have an impact on nations and individuals. The impact of one nation's choice to pursue or not pursue quality impacts not only that nation but almost every other nation across the globe. These decisions impact how dollars are spent and what they are spent on. While it's often a difficult decision, especially in third world countries, political leaders who choose to ignore quality risk paying a heavy price. Natural disasters cannot always be predicted, but you can minimize damage to people and places by integrating quality measures into infrastructures and policies. Whether it is a hurricane, flood, tornado, pollution, or fire, the impact of the economics of quality for nations and their environmental resources can be devastating. [post_title] => A Tale of Two Countries [post_excerpt] => Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => tale-countries [to_ping] => [pinged] => [post_modified] => 2013-08-31 19:03:49 [post_modified_gmt] => 2013-08-31 19:03:49 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=379 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )
WP_Post Object ( [ID] => 182 [post_author] => 5 [post_date] => 2013-03-16 21:13:20 [post_date_gmt] => 2013-03-16 21:13:20 [post_content] => An executive once emailed me a quote that reads: perfection is unknowable. I’m sure his source was Confucius or Zen teaching, but I also find this thought noted in Western cultures as well. So, maybe perfection is unattainable all things, but perfection is what we seek in all aspects of our lives. And it is interesting how we rationalize the contradiction between what we realize is possible and what we expect from our efforts. But is the goal really perfection? [pullquote]In an optimized organization, all processes move toward perfection.[/pullquote] In an optimized organization, all processes move toward perfection. That's how we can expect the greatest result from the smallest action. When nothing misses our attention; when every nuance snaps into our view, then we begin to work for continuous improvement toward perfection. There is nothing really revolutionary about the idea of continuous improvement. It has been espoused by philosophers, coaches and great leaders. I believe that this is the underlying philosophy for every slogan that asks us to look deep within ourselves to reach for greater goals than we might otherwise achieve. That's why the word “perfection” embellishes hundreds if not thousands of corporate mission statements. Those of us who aim for perfection come the rewards that are denied to those who – from lack of will or lack of awareness – give up the effort or never try. That is why successful organizations seek to improve their quality process – to achieve the highest level of optimization possible. They know that if a company wants to turn out high-quality products or services, the kind that will truly delight existing customers and attract new ones, you need to keep raising the bar on quality. From the perspective of your deliverables – the products and services that you offer to your customers – things work and fail for all sorts of reasons. When you optimize, you analyze every design and solution down to every detail. Not only are you aware of strengths, but have full knowledge of every weakness. And a plan for optimization is always at your fingertips. I see Optimization as a three-part process.
WP_Post Object ( [ID] => 813 [post_author] => 4 [post_date] => 2013-01-07 17:59:56 [post_date_gmt] => 2013-01-07 17:59:56 [post_content] => The Global Quality Awareness (GQA) Initiative is a non-profit initiative of the Subir & Malini Chowdhury Foundation created to improve the lives of individuals and their communities around the world by promoting a personal understanding of, and commitment to, a "Quality mindset.” The plan for GQA is simple - effect positive global change by getting people to make a personal commitment to a simple daily practice. The practice of GQA is centered on Subir Chowdhury’s “LEO” (Listen – Enrich – Optimize) process, which has transformative results—these same principles that when practiced, will generate vast improvement in people’s daily lives. Subir believes that most of the world’s problems are caused by people who stopped caring about quality or don’t understand the significance of it. Supporters of GQA want to inspire global improvement by first practicing quality as an individual. In essence, Quality starts with us and must be everyone’s responsibility. Daily GQA practice requires people to follow three simple steps: