SITE_header_new-york-times
SITE_slider_economic SITE_slider_future SITE_slider_greatest SITE_slider_LEO

Quality & You

Quality is Everyone’s Business

WP_Post Object
(
    [ID] => 108
    [post_author] => 5
    [post_date] => 2013-04-16 09:35:06
    [post_date_gmt] => 2013-04-16 09:35:06
    [post_content] => The word "Quality" should mean more than a management tool that measures output of a company - and it can, if only we tap into the power of people to do the best that they can do – all of the time. Rather than see quality as a management process, I see it as a lifestyle choice - an underlying motive to work toward personal excellence.

For you to understand my approach to Quality, consider these four observations that I have made of companies and organizations that successfully sustain a high level of quality from the products and services that they deliver.

First, I am sure that everybody can appreciate how the execution of a “quality policy” should become a mindset; our attention to detail, our reaction to situations, our requirement of the ‘quality’ response. But consider that for the quality mindset to be sustainable, it cannot be delegated to “other people” or department to enforce. If we want the “mindset” itself to grow and become the underlying motive in all aspects of operations, then it must become embroidered into the very culture of the organization; right down to every individual involved.

[pullquote]When quality becomes everyone’s responsibility, the choices they make will ultimately lead to long-term growth and prosperity for the organization.[/pullquote]

This leads us to my second observation - how Quality touches everything that everybody does on a daily basis. Yes, products and services are indeed Quality issues, but it must also touch every conversation and interaction that we have with peers, subordinates, and leaders; every interaction that we have with co-workers, friends and family. Therefore, I am of the firm belief that to be a Quality organization and deliver a high level of Quality products and services, Quality must become a part of everything we do, what we leave behind every day of our life, until it becomes a lifestyle choice, not just an afterthought.

My third observation is that when Quality is sustainable, when it produces tangible successes, it becomes a fulltime, committed responsibility from everybody in the organization. At this level, Quality is not just lip service; it is how we live on a daily basis. I challenge you to look around your organization today.  Can you honestly say that all of your employees, co-workers, and suppliers directly or indirectly have an effect on the sphere of Quality? If the answer is yes, then Quality is a major factor driving the success of your organization.  If the answer is no, then you must get the Quality message to entire universe of stakeholders who – in small and large ways – determine the level of Quality that comes from your organization. When quality becomes everyone’s responsibility, the choices they make will ultimately lead to long-term growth and prosperity for the organization.

My fourth observation is that people in a position of responsibility have a unique relationship to Quality. Whether they lead a team or a business or they are the head of a family, these people have a special duty to reinforce the message of Quality. They must constantly reinforce the importance of quality by carrying the message into every meeting and every encounter. They must also “walk the talk” by demonstrating through their own actions their commitment to Quality in all aspects of their lives – be it in the office, at home, or a casual encounter on the street.
    [post_title] => Quality is Everyone’s Business
    [post_excerpt] => 
    [post_status] => publish
    [comment_status] => closed
    [ping_status] => closed
    [post_password] => 
    [post_name] => quality-is-everyones-business
    [to_ping] => 
    [pinged] => 
    [post_modified] => 2013-04-17 12:22:53
    [post_modified_gmt] => 2013-04-17 12:22:53
    [post_content_filtered] => 
    [post_parent] => 0
    [guid] => http://subirchowdhury.com/?p=108
    [menu_order] => 0
    [post_type] => post
    [post_mime_type] => 
    [comment_count] => 0
    [filter] => raw
)
The word "Quality" should mean more than a management tool that measures output of a company - and it can, if only we tap into the power of people...

Quality & Economics

A Little Salmonella May Not Kill You, but it May Kill your Economy

WP_Post Object
(
    [ID] => 382
    [post_author] => 5
    [post_date] => 2013-05-09 03:27:22
    [post_date_gmt] => 2013-05-09 03:27:22
    [post_content] => After salmonella was discovered in a flavor-enhancing ingredient, a wide range of processed foods were recalled including soups, snack foods, dips and dressings, the result of poor quality control.  Food and Drug Administration officials noted that the ingredient, hydrolyzed vegetable protein, was used in thousands of food products. The FDA and the Centers for Disease Control and Prevention said no illnesses or deaths have been reported - so far.

Currently the recall only involves Las Vegas-based Basic Food Flavors Inc.  The FDA collected and analyzed samples at the Las Vegas facility after one of the company's customers discovered the salmonella, an organism that can cause serious and sometimes fatal infections in young children and others with weakened immune systems. The FDA confirmed the presence of a strain of salmonella in the company's processing equipment.

[pullquote]While there are currently no deaths or even illnesses attributed to this recall, the economic impact can be felt in the millions of dollars Basic Food Flavors Inc. has to spend on the recall.[/pullquote]

According to the FDA, hundreds of thousands of food recalls per year, again reflecting the impact of poor quality control.  While there are currently no deaths or even illnesses attributed to this recall, the economic impact can be felt in the millions of dollars Basic Food Flavors Inc. has to spend on the recall.

An impact like this leads to less spending in other areas, such as product development or workforce expansion.  The company's reputation often takes a hit.  These all have a negative impact on the economy.

Add on the class action suits that generally result after a large recall like this and the impact becomes even greater.

More than 2.1 million drop-side cribs by Stork Craft Manufacturing were recalled, the biggest crib recall in U.S. history.  In a 2008 scare, milk from China laced with the industrial chemical melamine led to the deaths of six babies and sickened 300,000 others who had been fed baby formula made from the tainted dairy.  Lack of adequate quality programs led directly to these defects.

By paying attention to quality, fewer cases of food borne illnesses arise, and fewer injuries from defective consumer merchandise occur.  This means fewer dollars spent correcting problems, and more resources made available for product development.
    [post_title] => A Little Salmonella May Not Kill You, but it May Kill your Economy
    [post_excerpt] => 
    [post_status] => publish
    [comment_status] => closed
    [ping_status] => closed
    [post_password] => 
    [post_name] => a-little-salmonella
    [to_ping] => 
    [pinged] => 
    [post_modified] => 2013-05-16 22:36:45
    [post_modified_gmt] => 2013-05-16 22:36:45
    [post_content_filtered] => 
    [post_parent] => 0
    [guid] => http://subirchowdhury.com/?p=382
    [menu_order] => 0
    [post_type] => post
    [post_mime_type] => 
    [comment_count] => 0
    [filter] => raw
)
After salmonella was discovered in a flavor-enhancing ingredient, a wide range of processed foods were recalled including soups, snack foods, dips and dressings, the result of poor quality control. ...

Quality & Process

Fire, Flow, Future

WP_Post Object
(
    [ID] => 162
    [post_author] => 5
    [post_date] => 2013-02-12 20:53:26
    [post_date_gmt] => 2013-02-12 20:53:26
    [post_content] => From the very beginning of my work, I kept a journal of challenges and crisis that were reported to me by my clients. I recorded problems, noted characteristics, and key patterns in each of them. My goal was to record how the different situations were related and how problems were eventually resolved.

Why did the product fail?  What is causing delays. Why are customers turning way?

Initially, the journal resembled a catalog dissimilar events, but after about 20 years of work, I amassed enough information that clear patterns began to emerge. To my surprise, the patterns showed up quite readily as event-driven triggers – three of them to be precise.

It didn’t matter where the company was located, what sector they served, how large or small the organization was, nor how old.  It also didn’t matter what kind of problem it was – revenue generation, human relations, manufacturing, research and development. The same patterns were evident among government agencies, small private businesses, or major multi-national corporations.

[pullquote]Fire, flow and future events are interrelated – think of them as points in a triangle.[/pullquote]

That’s how my three triggers came to be Fire, Flow, and Future.

FIRE

Fire describes a sudden problem that usually causes a specific crisis of some kind – like a malfunction or faulty product. Fires require either a near term and long-term resolution; sometimes both. The cause of a Fire may be obvious or it may be hidden or multiple causes. Most fires tend to be minor in scope, but sometimes they can be very large and extremely complex. But just like any fire, bad assumptions can easily lead to a misdiagnosis and mistreatment.

FLOW

Flow refers to a disruption in the operations side of the organization that could be limited to a small portion of the overall process. There are two kinds of flow – administrative and delivery (production of product or delivery of service). Flow events are often characterized by an unexpected result somewhere else in the process. They could be a reaction to unexpected external or internal changes. It is likely the problem existed long before you became aware of it.

FUTURE

Future identifies the timely development (or redevelopment) of new products or services; a vital activity that influences the company’s marketability and profitability over time. It requires built-in flexibility within the organization; the requisite motivation to invest time, money and intellectual capital to constantly move products and services to meet customer demand.  As it turns out, future is also the motive and opportunity to build greater quality into the innovation process – so in that regard it is usually self-starting or self-generating. No organization is without an occasional fire or two. No company exists that hasn’t experienced an interruptions in flow, or faced an imperfect future. And while total perfection is always a goal rather than reality, we must be vigilant about these events and react swiftly and decisively as though perfection were within our grasp. Fire, flow and future events are interrelated – think of them as points in a triangle. For instance, you could see a fire that is actually symptomatic of a problem within the flow, or one that reveals a badly needed cycle of redevelopment for your future. You may even discover a fire (or a multiple smoldering ones) that you didn’t know about as you to peel back a problem in the flow. I advise all my clients to keep a ready journal as I have – one for each type of event – and watch for unique patterns in circumstances and triggers. A resource like that that will be invaluable, especially for detecting long-term and deep-seated problems. Above all, keep your mind open to the evidence, and your power of reason will help you deduce the correct solution. [post_title] => Fire, Flow, Future [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => fire-flow-future [to_ping] => [pinged] => [post_modified] => 2013-04-15 10:09:50 [post_modified_gmt] => 2013-04-15 10:09:50 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=162 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )
From the very beginning of my work, I kept a journal of challenges and crisis that were reported to me by my clients. I recorded problems, noted characteristics, and...

Quality & Me

The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition

WP_Post Object
(
    [ID] => 798
    [post_author] => 4
    [post_date] => 2013-02-20 17:40:23
    [post_date_gmt] => 2013-02-20 17:40:23
    [post_content] => LOGO_sae_international

LOGO_sae-foundation-25th

Beginning in 2013, the Subir and Malini Chowdhury Foundation will work with the SAE International and The SAE Foundation, the charitable arm of SAE International, to establish the Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition.

The goal will be to engage high school and college students in a nationwide competition that will allow them to demonstrate their understanding of the impacts of quality on their lives. It will also serve to help today's students become tomorrow's scientists and engineers.

The competition will be open to high school and college students throughout the United States on an annual basis.  Students will be provided knowledge and skills based on Subir Chowdhury’s teachings in quality and process improvement.  Students will be asked to design a project that will clearly demonstrate their understanding of how quality will impact their lives and the lives of those around them.  Participants will compete at local, regional and national levels and will ultimately be rewarded for their innovative and creative thinking and application with cash awards for the top winners at the national competition level.
    [post_title] => The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition
    [post_excerpt] => Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? 
    [post_status] => publish
    [comment_status] => closed
    [ping_status] => closed
    [post_password] => 
    [post_name] => the-subir-chowdhury-society-of-automotive-engineers-student-quality-competition
    [to_ping] => 
    [pinged] => 
    [post_modified] => 2013-03-21 13:51:23
    [post_modified_gmt] => 2013-03-21 13:51:23
    [post_content_filtered] => 
    [post_parent] => 0
    [guid] => http://subirchowdhury.com/?p=798
    [menu_order] => 0
    [post_type] => post
    [post_mime_type] => 
    [comment_count] => 0
    [filter] => raw
)
Beginning in 2013, the Subir and Malini Chowdhury Foundation will work with the SAE International and The SAE Foundation, the charitable arm of SAE International, to establish the Subir...