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Quality & You

Is your quality suffering under the culture of “Good Enough”?

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    [post_content] => Every day, we are faced with choices: a choice to do nothing; a choice to take the easy way out; or a choice to bear down and do the right thing.

Our choices are influenced by many things including the people around us; the society in which we live and work, and our community. The pressures of everyday life influence our attitude toward quality; the workplace, careers, money. Maybe we rush through things here and rush through them there; maybe we cut corners, cheat a little and say to ourselves, "That's not perfect, but it's good enough." But, at the end of the day, who suffers? What do we lose when the culture of "good enough" is what drives our daily lives?

Today, throughout most of our society we must all acknowledge that we are living in a culture where “good enough” is at the core of our troubles. We have taken the low road to what we know is right. We have lost the moral high ground to what is expedient, easy, and makes us a fast buck. But, if I ask you to really consider what it will take to make us great again I’m sure you’ll agree with me that the notion of “good enough” really isn’t good enough!

[pullquote]When we all rally around the fact that quality is and must become everyone’s business, will we truly understand and appreciate the fact that “good” can never be “good enough!”[/pullquote]

As I was building my core philosophy for “quality is everyone’s business,” I discovered that the greatest challenge was getting individuals, groups, and organizations (and eventually society as a whole) to recognize that hanging onto the status quo creates enormous waste, but more important, is not sustainable.  The culture of “good enough” has become such a fixture in our mindset that we don’t even recognize the deep problems that it causes. This status quo pervades our lexicon and more importantly causes us to believe that nothing else can be done; meanwhile the waste and wasted opportunities pile up around our feet.

I believe that if we all take the approach and make Quality a part of everything we do then we, as individuals and collectively as a society, will never believe that “good is good enough.” I have seen places where Quality, as I have described it, produces long lasting positive, effects. These are organizations where everyone is exposed to the Quality mindset.  These organizations have done the hard work of taking everyone down the path of acculturation together to understand how the quality mindset requires a “real” change in the way individuals think and behave. And I believe that the individual is changed as well - their life is lifted, their outlook is lengthened, and their whole attitude toward personal responsibility is enlarged.

What I have found is that when the Culture of Quality takes over, people observe and understand - they really listen. People not only listen to their customers, but to co-workers, associates, family, friends, and even neighbors. High achieving people explore and discover by looking for ways to do everything that they can to find the best solution; not the easiest solution, but the best solution possible. For these people, Quality means improving and perfecting everything that they do, every day.

At the end of the day, when people rally around the fact that quality is and must become everyone’s business, will we truly understand and appreciate the fact that “good” can never be “good enough!”
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Every day, we are faced with choices: a choice to do nothing; a choice to take the easy way out; or a choice to bear down and do the...

Quality & Economics

Subir Chowdhury Fellowship on Quality and Economics at Harvard University

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    [post_content] => Expanding the outreach of Subir Chowdhury's global call for quality throughout society - at all levels - a Fellowship on Quality and Economics has been established at Harvard University Graduate School of Arts and Sciences. The goal: to explore the impact of quality and economics in the United States.

Each year, the “Subir Chowdhury Fellow” will be entrusted with the task of examining the impact of “people and process” and quality on the economic advancement of the United States. This is a graduate Fellowship for doctoral students and will be awarded annually. Applications for the fellowship is open to for any scholar, regardless of ethnicity or national origin, who wishes to spend time at Harvard studying “Quality and Economics” in preparation for their doctoral thesis on this topic.

The first Subir Chowdhury Fellowship will be selected for the 2013-2014 academic year.

LOGO_Harvard-GSAS

Thanks and gratitude are extended to all those who helped make the Fellowship at Harvard possible, especially (pictured left below, with Subir Chowdhury) Dr. Margot Gill, Administrative Dean of the Graduate School of Arts and Sciences, and (pictured right below) Dr. Amaryta Sen, Nobel Laureate and Thomas W. Lamont University Professor and professor of economics and philosophy.

PHOTO_Chowdhury, Gill_Sens copy

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Expanding the outreach of Subir Chowdhury's global call for quality throughout society - at all levels - a Fellowship on Quality and Economics has been established at Harvard University...

Quality & Process

The Quality Process Revolution

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    [post_content] => For years now, I have been observing excellent organizations just to see what makes their operations rise above the rest. What I discovered is not so groundbreaking because, at the end of the day, it is as practical as it is common sense.

Before I make the full reveal, I must point out that my entire career has been focused on development of management tools that companies and organizations use to produce substantial and sustainable change to their management process and to the general quality of every aspect of the organization. Sometimes, that effort involves highly technical statistical models. Sometimes they deploy very detailed programs that require extensive training. In most instances where the effort to change is sustained, substantial change in terms of quality output and the resilience of the organization is evident.  But sometimes they don’t.

The cases where improvement was not sustained, I examined the process more closely. I compared the organizations that had long-term improvement and those that did not. In both cases, there was continual training. In both cases, management was engaged and dedicated to the improvement goals. Then I found an important point where the comparisons ended.

[kicker pos="right" size="30"]The underlying strength of “people power” is the fact that it relies on basic human skills.[/kicker]

Among organizations that did in fact revolutionize their quality process, was their only focus the process itself? No. Organizations that produced sustainable improvement added another layer to their activity – something so vital that once you see it, it is impossible to ignore. In the organizations that revolutionized their quality process, they also revolutionized their approach among all their people.

There was full engagement throughout these organizations on every aspect of their quality message. And everybody was involved – from the executive suite to every last worker. People were encouraged to participate in conversation, to interact with each other about the particulars of the organizational mission and operation, and rewarded when they implemented changes that were productive. The people of the organization were mobilized.

That is when I reached the conclusion that the reach of “process power” is limited.  Without the “people power” to back it up, the quality process can only go so far. After all, we are highly social creatures that love to communicate. We thrive on our interactions with each other. And more important, we grow when we implement what we gain from each other.

It was clear to me that among these excellent and successful organizations, there was a focused effort to encourage communication, interaction, and implementation – basic human skill that are intrinsic to every individual. It is within this framework that I developed LEO – Listen, Enrich, and Optimize – which has proven to be a flexible and transformative program that draws attention on the strengths of human interaction.

The underlying strength of “people power” is the fact that it relies on basic human skills. Encouraged and utilized systematically, these skills may also serve as the triggering mechanism that can cause every member in the organization to think deeply about the decisions they make and the actions they take.
    [post_title] => The Quality Process Revolution
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For years now, I have been observing excellent organizations just to see what makes their operations rise above the rest. What I discovered is not so groundbreaking because, at...

Quality & Me

The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition

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Beginning in 2013, the Subir and Malini Chowdhury Foundation will work with the SAE International and The SAE Foundation, the charitable arm of SAE International, to establish the Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition.

The goal will be to engage high school and college students in a nationwide competition that will allow them to demonstrate their understanding of the impacts of quality on their lives. It will also serve to help today's students become tomorrow's scientists and engineers.

The competition will be open to high school and college students throughout the United States on an annual basis.  Students will be provided knowledge and skills based on Subir Chowdhury’s teachings in quality and process improvement.  Students will be asked to design a project that will clearly demonstrate their understanding of how quality will impact their lives and the lives of those around them.  Participants will compete at local, regional and national levels and will ultimately be rewarded for their innovative and creative thinking and application with cash awards for the top winners at the national competition level.
    [post_title] => The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition
    [post_excerpt] => Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? 
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Beginning in 2013, the Subir and Malini Chowdhury Foundation will work with the SAE International and The SAE Foundation, the charitable arm of SAE International, to establish the Subir...