WP_Post Object ( [ID] => 132 [post_author] => 5 [post_date] => 2013-02-09 19:54:36 [post_date_gmt] => 2013-02-09 19:54:36 [post_content] => A few years ago, a colleague of mine was driving his car and hit a big pothole in the road. He stopped the car to make sure everything was okay. The car was fine, but at some point, he must have dropped his wallet, because when he got home he couldn’t find it. Sure, he had some money and credit cards in there, but he said that he also had some pictures of his family, and was devastated to think that he’d never get them back. A few weeks went by and out of the blue he got a phone call from a woman he didn’t know. She said she had found his wallet. When he went to pick it up, the woman said she just saw it on the side of the road and knew that someone would want it back. Everything was still in the wallet, just as he had left it. A few months after this incident, he happened to read an article in the newspaper and it turned out that the woman who found his wallet ran a shelter for the homeless. So every year, on the anniversary of losing his wallet, he makes an anonymous donation to her shelter. It’s a simple thank you, and a reminder that there are people in this world who do the right thing. It’s not the facts of the action that makes this a demonstration of Quality. It’s the “mindset” that this woman possessed that makes it an example of what is possible. This is what impresses everybody so much. Because, what did she do? She rose above the norm. And when people make these extraordinary efforts, they make the rest of us sit up and take notice. [pullquote]Whatever your station in life, rich, poor; if you are the CEO or the janitor, it doesn’t matter because the same principles of Quality still apply.[/pullquote] Now I will never forget what this woman did for my friend. It is burned into my consciousness. Wouldn’t you like to have employees who will go that extra mile with you, rise above the norm and make that kind of impact on your business? Having a “quality mindset” - being honest, having integrity and resisting compromise at all costs I believe, is the basis for starting, fostering and ensuring long-term success both individually and collectively. Whatever your station in life, rich, poor; if you are the CEO or the janitor, it doesn’t matter because the same principles of Quality still apply. We all have customers who tell us their needs, wants, and desires. We must strive to not only meet, but constantly exceed their expectations. My “Quality is Everyone’s Business” (QIEB) philosophy –allows everyone to understand why having that “quality mindset” becomes the guiding force that allows them to change up their “game” and perform at higher levels than before. When we make Quality a lifestyle choice – we make it the ultimate choice. When our workforce upholds the Quality Mindset, they have chosen to dedicate themselves to Quality like the woman in this story, and that’s when they will begin to make high-level decisions that will never fail to make positive and lasting impressions. [post_title] => Making Quality a Lifestyle Choice [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => making-quality-a-lifestyle-choice [to_ping] => [pinged] => [post_modified] => 2013-04-17 13:29:45 [post_modified_gmt] => 2013-04-17 13:29:45 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=132 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )
WP_Post Object ( [ID] => 944 [post_author] => 2 [post_date] => 2013-03-22 13:59:52 [post_date_gmt] => 2013-03-22 13:59:52 [post_content] => Expanding the outreach of Subir Chowdhury's global call for quality throughout society - at all levels - a Fellowship on Quality and Economics has been established at Harvard University Graduate School of Arts and Sciences. The goal: to explore the impact of quality and economics in the United States. Each year, the “Subir Chowdhury Fellow” will be entrusted with the task of examining the impact of “people and process” and quality on the economic advancement of the United States. This is a graduate Fellowship for doctoral students and will be awarded annually. Applications for the fellowship is open to for any scholar, regardless of ethnicity or national origin, who wishes to spend time at Harvard studying “Quality and Economics” in preparation for their doctoral thesis on this topic. The first Subir Chowdhury Fellowship will be selected for the 2013-2014 academic year.
WP_Post Object ( [ID] => 169 [post_author] => 5 [post_date] => 2013-02-19 21:00:30 [post_date_gmt] => 2013-02-19 21:00:30 [post_content] => No matter where they occur, a fire can be a devastating event. When they happen around where we live, we rush to the location with manpower and equipment to extinguish the flames. When I use the word “fire,” I’m thinking of the context of day-to-day management when there is a sudden problem that causes a specific crisis of some kind. It could be a malfunction in production, a faulty product, and an interruption in the supply chain. You could have a fire with personnel issues, a problem with your building, or transportation. Like real fires, the flash point may be obvious or hidden; there could be single cause or a chain of them. Most of the fires we deal with tend to be minor in scope – easily extinguished and quickly resolved. On occasion, you can have a very large and extremely complex fire that involves many aspects of your business. But just like any fire, bad assumptions can easily lead to a misdiagnosis and mistreatment. When I think of the average, run-of-the-mill fire, I think of one that starts with a terse phone call or sharp email. In the case of Paul A., the vice president of production at a sheet aluminum plant, it was both. The email came from one of his best clients who – for the third time in as many months – complained that the palleted rolls of sheet aluminum were not labeled properly. Forklift operators in the receiving department, the email complained, were taking too long to find shipping labels. He had heard a similar complaint from other clients. His reaction had been to spend $50,000 on new, larger labels that you could read almost 20 feet away. [pullquote]It seems to me that eventually, we may become weary of rushing to the scene of the problem and instead learn how to instill the high level awareness to prevent fires in the first place.[/pullquote] “I can read the labels 20 feet away,” emailed Paul. “And my eyes aren’t even very good. I think the forklift operators just like to complain.” Then the phone call came – from his best client: “Fix the problem, or we’ll go somewhere else.” That’s the moment that Paul realized that he had a real fire on his hands. Paul’s company produces very large rolls of the metal, some measuring six feet in diameter by 48 inches wide, stacked and trucked away on pallets. Each roll weighs a considerable amount and is chained to a flatbed trailer, usually without other products on board. From his vantage point, the shipping labels were huge. He could easily see them from his office window. Out of desperation, he called me for some quick advice. My first response – which is my usual reaction to problems like these – collect all the information you can from the frontline people. And if you collect enough honest and direct information, the solution will present itself. So, Paul issued a message through the chain of operations, and soon a frontline employee was dispatched to talk to the forklift operators herself. After a very short interview, she discovered that no one had trouble reading the old labels or the new ones. Their complaint was that the way the rolls were placed onto the pallets and into the trucks, the forklift operators had to dismount from their vehicles and climb up on the truck to find the label. The labels, the operators told her, were always turned 90 degrees away from where they could easily see them. The simple solution: change the labeling process so that the labels could be seen from the forklift operator’s point of view. Sometimes, a fire is prolonged by an attitude that we hold about our own processes – as it was in Paul’s case. In such cases, it could be a simple matter of opening our mind to new information. But wouldn’t it be great if we could put those fires out BEFORE they become a problem? The one problem with fires is that often management’s focus is on the firefighters, while pretty ignoring the fire preventers. It seems to me that eventually, we may become weary of rushing to the scene of the problem and instead learn how to instill the high level awareness to prevent fires in the first place. [post_title] => Combating Fires [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => combating-fires [to_ping] => [pinged] => [post_modified] => 2013-04-15 10:11:39 [post_modified_gmt] => 2013-04-15 10:11:39 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=169 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )
WP_Post Object ( [ID] => 808 [post_author] => 4 [post_date] => 2013-03-20 17:53:51 [post_date_gmt] => 2013-03-20 17:53:51 [post_content] => While reading a book titled The Leader of the Future and co-authored by Frances Hesselbein and others, Subir Chowdhury was keenly interested in Ms Hesselbein’ s leadership style and ideas on how leadership and organizational development would be impacted in the new millennium. This was back in 1997 and thus began a long relationship between Hesselbein and Chowdhury. Eventually, through intellectual exchanges with Hesselbein, Chowdhury was inspired to write Management 21C, a book that drew on thoughts of 26 of the world’s top thought leaders on management, including Hesselbein. To honor his mentor and friend, in 2012 Chowdhury and The Subir and Malini Chowdhury Foundation provided a lifetime endowment for The Frances Hesselbein Medal for Excellence in Leadership and Service. The award is bestowed annually to a cadet who best exhibits excellence in mentorship and leadership by example at the United States Military Academy at West Point. In May of 2012, The Department of Behavioral Sciences and Leadership (BS&L) at the United States Military Academy at West Point awarded its first Frances Hesselbein Medal for Excellence this past May to Cadet Chris Jarrett ’12. Going forward, BS&L will hand out this award annually to the cadet who best exhibits superiority in mentorship and leadership-by-example at the United States Military Academy at West Point as determined by peers and faculty. [caption id="attachment_805" align="aligncenter" width="300"] From L-R - Cadet Chris Jarrett ’12 – Inaugural Winner of the Frances Hesselbein Medal for Excellence in Leadership and Service, COL Bernie Banks (Head of the Department of Behavioral Sciences & Leadership), Frances Hesselbein, and Subir Chowdhury.[/caption] [post_title] => Frances Hesselbein Medal for Excellence in Leadership and Service [post_excerpt] => Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => frances-hesselbein-medal-for-excellence-in-leadership-and-service [to_ping] => [pinged] => [post_modified] => 2013-05-08 20:15:13 [post_modified_gmt] => 2013-05-08 20:15:13 [post_content_filtered] => [post_parent] => 0 [guid] => http://subirchowdhury.com/?p=808 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw )