//What does Quality mean to You?

What does Quality mean to You?

2017-10-07T22:57:52+00:00

What would happen if everyone had a fearless reaction to Quality? Imagine what we could accomplish; the problems that we could resolve in business, our personal lives, and in government.

Quality & You

Quality must affect every conversation and interaction that we have with peers, subordinates, and leaders; every interaction that we have with co-workers, friends and family. That is why Quality is Everyone’s Business.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

When I ask people, “what does Quality mean to you?” I hear a wide range of answers. For some people, their answer is, “Quality means putting out the best product or service possible.”  Others may say, “Honesty and trust.” Many will tell you, “Quality means doing the right thing at the right time.” Still others will say, “Quality is a resistance to compromise.” However, more often than not, I still hear “ I have no idea, that’s why we have a quality department,” or “Hey let me ask my Vice President of Quality,” or even worse yet, “I’m not sure what quality means to me.”

I would like to see a day when we don’t hesitate about our response toward Quality.

Ideally, I would like to see a day when we don’t hesitate about our response toward Quality; when everyone has a fearless reaction to Quality just like they do with everyday events.  Bottom line, everyone, needs make Quality a priority, and a part of everything they do.  When we all understand the impact of our actions, how even the smallest action may pay enormous dividends, then that leads to the path of true quality: preventing human error; possessing the kind of oversight and engrained thought that corrects misjudgments before they have a chance to trigger problems.

What a world this could be if we all were that much more attentive; that much more in tune, and truly understood and believed the dramatic impact that Quality can have on all of us!

Abolish your Quality Department

For decades now, we’ve made the Quality Department the epicenter of our quality policy. But has this attention been misplaced? My contention is that the reason we have failed to deliver resilient and sustainable quality from American businesses is that we are too focused on the metric of quality. We have turned a qualitative question into a quantitative one, and that simply will not work.

Quality is Everyone’s Business

The word "Quality" should mean more than a management tool that measures output of a company - and it can, if only we tap into the power of people to do the best that they can do – all of the time. Rather than see quality as a management process, I see it as a lifestyle choice - an underlying motive to work toward personal excellence.

Make Quality a Lifestyle Choice

A few years ago, a colleague of mine was driving his car and hit a big pothole in the road. He stopped the car to make sure everything was okay. The car was fine, but at some point, he must have dropped his wallet, because when he got home he couldn’t find it. Sure, he had some money and credit cards in there, but he said that he also had some pictures of his family, and was devastated to think that he’d never get them back.

Redefine the Nature of Quality

While it is true that I am advancing a new way to think about quality, I am also reaching beyond common output metrics of a product or service. I believe that we need a fresh approach that can have a profound effect on not only the way we work, but the way we perceive our everyday life.