//What is your difference?

What is your difference?

2017-10-07T22:29:02+00:00

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

In the past two decades, I have helped countless organizations improve their processes to find greater success. But over the years, something began to haunt me. I noticed that some organizations using the exact same process or methodology realized enormous savings, while others stumbled. I kept wondering, what is the difference?

I have found my own answers to that: it is not process alone, it is also the ‘mindset’ of each of the employees at all levels and functions of an organization that makes a big difference. In my forthcoming book, The Difference: When Good Enough Isn’t Enough I share the secrets of the ‘caring mindset’. But I wanted to know what others had to say.  I have reached out to people who inspire me, and asked them this simple question:

“What’s the one thing that made the biggest difference in your life and work?”

The answers I have received are astounding.

  • David Meerman Scott reflected on a key mistake that he and many others make.
  • James Altucher spoke of the types of people you need to avoid.
  • Chris Guillebeau boiled it down to one shift in his mindset that changed everything.

And there are so many others. People are reaching out to me to share their experiences as they move to make a difference: in their homes with their families, at their workplace, in their communities… and beyond.

In the coming weeks, I will be sharing what people share with me under the #MyDifference hashtag on social media.

I invite you to share what has made the difference in your life. Get everyone’s attention and use the hashtag #MyDifference.

You can also join me on Facebook, Twitter, and LinkedIn to read more personal accounts of how others found a positive difference that changed their life for the better.

What is your difference?

A musician that made a difference

One of the most memorable days of my life was meeting my favorite musician, Pandit Ravi Shankar, the legendary Sitar Maestro. Nearly half a century earlier, George Harrison of The Beatles traveled to India to learn sitar from him. A friendship formed, and it reshaped aspects of The Beatles music. Likewise, Ravi’s music had a huge impact on my own life.

Who made the difference in your life?

I recently attended an event that included bestselling authors, and wildly successful business entrepreneurs. But this one young man stole the show for me, and helped me understand what redefining success means.

Frances Hesselbein Medal for Excellence in Leadership and Service

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.