SITE_header_new-york-times

Quality & You

Quality must affect every conversation and interaction that we have with peers, subordinates, and leaders; every interaction that we have with co-workers, friends and family. That is why Quality is Everyone's Business.

BACK TO TOPICS PAGE

Books by Subir

Cover_The_Difference
COVER_robust-optimization_2
The Power of LEO
The Ice Cream Maker
Next Generation Business Handbook
Cover_talent-era
Taguchi's Quality Engineering Handbook
The Power of Design for Six
The Power of Six Sigma
Organization 21c
Cover_management21c
Cover_mahalanobis-taguchi
Cover_DFSS-1
Cover_robust-engineering
Cover_qs9000

Transform Your Organization through Quality

“Quality” is not just part of your business plan. It is a lifestyle choice - something that you do every moment of your life and in every situation.

I use word “quality” as a proper noun; quality with a capital “Q”; because the effect of quality should not be limited to a policy or a set of rules. When Quality becomes everyone’s business, we see the outline for a truly transformational experience that shakes the very foundation of our beliefs and behaviors.

My belief is that the pursuit of quality applies to “all the people, all the time.” Quality is not just the organization’s mission – it is a personal responsibility that must be reflected in every aspect of work and life. Again, I say that Quality is a Lifestyle.

Quality happens at all levels of your organization and at all places where vital relationships grow and take hold. Therefore, Quality is active in the way we LISTEN to everyone who has a point to make; when we probe and challenge ourselves and others for ways to ENRICH the deliverables and outputs of the organization; and as we actively OPTIMIZE the experience so and we not only meet, but find way to constantly exceed expectations for whatever client, customer co-workers boss or subordinate we’re interacting with at any given time.

Quality injects a proactive mindset throughout the organization; a self-motivated and independently driven attitude that the potential for success lays in the hands of the individual, not someone else.

In this way, Quality injects a proactive mindset throughout the organization; a self-motivated and independently driven attitude that the potential for success lays in the hands of the individual, not someone else.  If you treat a co-worker or your spouse like a child, don’t expect them to behave like an independently minded, responsibility seeking adult. However, if you empower people with confidence and support, and allow them to voice their ideas and behaviors, then you enhance their ability to uphold the belief that Quality is INDEED everybody’s business.

More on Quality & You

Make Quality a Lifestyle Choice

When Quality becomes a lifestyle, people rise above the norm and do extraordinary things.

What does Quality mean to You?

What would happen if everyone had a fearless reaction to Quality? Imagine what we could accomplish; the problems that we could resolve in business, our personal lives, and in government.

Are you driven by the culture of “Good Enough”?

Quality must become everyone’s business; we must reject that “good” can never be “good enough!

LEO Revisited: The benefits of “Listen, Enrich, Optimize”

Quality begins with positive, individual action; when everyone in the organization is listening, enriching, and optimizing.