//Have you gotten the “Wake-up” call to be straightforward?

Have you gotten the “Wake-up” call to be straightforward?

2018-06-14T18:44:51+00:00

If you want to make a difference, and be the difference, you cannot be afraid of the truth. This is the only way that you can find your way to be straightforward and productive.

Quality & Me

Subir shares short stories about what people do to make a difference everywhere they go. We can make huge contributions to the way we function as a society by standing out as an example within our own community: at work, at our places of worship, among our colleagues, friends, and family. All it takes is the courage to step up and being straightforward, thoughtful, accountable, and resilient.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

A director I was consulting with always expected people to come to him.

This guy really believed that no news was good news. Like a lot of senior level executives, he expected people to come to him, not vice versa.

The problem was, no news wasn’t good news—it was the opposite. Problems weren’t getting resolved.

He asked me to help him figure out why the company wasn’t meeting its goals. Interestingly, he didn’t include his own team members in the discussion. Only me.

I told him he needed to spend more time on the floor–where the action was. Spend some time just listening to what is going on.

We joined a meeting already in progress. The discussion was heated; clearly people in the meeting weren’t happy.

When we walked in, everyone was shocked into silence—they hadn’t seen this director outside of his office in months.

After a few seconds, the director took my lead, and told everyone to pretend he wasn’t there, and to continue their meeting.

That’s when something really interesting happened.

Instead of ignoring the director’s presence, one engineer used it as an opportunity. He spoke up and out—in a refreshingly straightforward manner.

This engineer wasn’t concerned about what his response might mean to him personally—or professionally. It was unusual behavior in this company.

He told the director point blank that unless the organization invested in improving its products, two or three years down the road, the company would be dealing with recalls, or even lawsuits.

It took guts for this engineer to tell the director truth. It was, unfortunately, rare behavior in this organization.

In this case, the director responded positively, even thanking the engineer for being so candid. I think it was the “wake-up call” he needed. In fact, he told everyone in the room that “good enough isn’t enough.” They still had a long way to go, but it was a good first step.

If you want to make a difference, and be the difference, you cannot be afraid of the truth.

Do you work in a fake culture?

If you are not being true to yourself in all aspects of your life, you’re living in a fake culture. As a leader, a fake culture makes it impossible to develop a caring mindset. Without a caring mindset, you’ll never make a difference, or be the difference.

Fear freezes your ability to be straightforward

When we are scared, nervous, or afraid, we shut out the outside world.  We become less open and transparent. Instead of accepting our true selves, and admitting that we are afraid, we put up a wall designed to keep out the truth.  We make things up to compensate—about how good-looking we are, about how clever or competent we believe ourselves to be, about how much money we make. We lose sight of the importance of being straightforward and honest. Fear can undermine openness and honesty in anyone—including me!

How to make everyone a S.T.A.R.

One company had a return that equaled 5 times the cost of their investment in the program. Another company had a return that equaled 100 times the cost of their investment! It’s a true story. I know, because both companies were clients of my firm. Both companies got a return on their investment, but I still felt both frustrated and perplexed that one had done so much better. The reason for the difference kept puzzling me—why would one company do so much better using the same processes?

When has pride pushed you back?

Pride exists at the organizational level and can just as easily become tainted.  Think about it.  How many times have you witnessed senior level executives not acknowledging a problem? The reason?  Pride.  Ego.  They don’t want to admit that there is a problem because of ego:  someone else will think they’re weak, or that they’ll lose face.  To admit your decision was wrong means you are weak, correct?  Absolutely the opposite!