//Empowering People Power

Empowering People Power

2017-07-31T23:25:03+00:00

Quality & You

Quality must affect every conversation and interaction that we have with peers, subordinates, and leaders; every interaction that we have with co-workers, friends and family. That is why Quality is Everyone’s Business.

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Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Several years ago, in an article entitled “In Pursuit of Excellence” for Personal Excellence magazine, Michael Jordan said that he always had the ultimate goal of being the best. “I approached everything step-by-step, using short-term goals. When I met one goal, I set another reasonable, manageable goal that I could achieve if I worked hard enough.”

That approach worked well for one of basketball’s greatest players. That same approach can help steer just about any other career from accountant to zoo keeper. Find a vision that you feel passionate about, and pursue it with the idea that you will achieve many goals along the way.

Companies work from a strategic vision—why shouldn’t you and your organization? Want to drive people toward a common goal, or inspire excellence? Observe every great talent and you’ll find a strategic vision at the core of their success.

When we look for excellence within our organizations, we seek out people who have the talent to make things happen. The “things” can be large or small. Mostly, we need people who have the ability make their efforts sustainable. Sometimes, I have found these people simply by engaging them in a discussion about excellence.

I also believe that there’s much to be gained from knowing your personal strengths, as well as being able to transform your weaknesses into strengths. But the fact remains that our strengths are places where we feel the most comfortable. In fact, you might say that it is our strengths that empower us the most.

Keeping that in mind, you should identify performance areas where people are forced outside of their comfort zones. When we build outside our comfort zones, we tend to destroy barriers that prevent us from growing stronger.

Let me give you a quick example. I have never been shy about challenging myself. Before I left my home country of Bangladesh for the United States, I learned to speak English. I knew that I would not be competitive if I did not communicate effectively. That meant I had to get to a level where I could speak and write well. Writing was my greatest weakness.

Day and night, I worked on my writing skills. Ultimately I completed a Masters’ degree in engineering at a U.S. university. I have written 13 books, and have consulted with many of the largest corporations in the world. My ability to communicate in English empowered me, and drove my career in quality management. I guarantee that if you improve yourself by focusing on your own weaknesses, you will find new strengths and empower yourself.

When we encourage talent, we cannot forget to demonstrate how discipline and determination turn dreams into realities. Discipline focuses our work effort; determination forces us to keep working at every turn—together, they empower us.

What does Quality mean to You?

When I ask people, “what does Quality mean to you?” I hear a wide range of answers. For some people, their answer is, “Quality means putting out the best product or service possible.”  Others may say, “Honesty and trust.” Many will tell you, “Quality means doing the right thing at the right time.” Still others will say, “Quality is a resistance to compromise.” However, more often than not, I still hear “ I have no idea, that’s why we have a quality department,” or “Hey let me ask my Vice President of Quality,” or even worse yet, “I’m not sure what quality means to me.”

Empathy for Quality

To have empathy for someone means you are putting yourself in a position to feel what that person is feeling. The world could use a great deal more empathy. It’s easy to see that we could decrease disputes and disagreements by being more empathetic, and we’d quickly clear up misunderstandings and misconceptions. Taking it one step further, empathy becomes strategic as new channels of data open to us.

Redefine the Nature of Quality

While it is true that I am advancing a new way to think about quality, I am also reaching beyond common output metrics of a product or service. I believe that we need a fresh approach that can have a profound effect on not only the way we work, but the way we perceive our everyday life.

What does your mission statement say about quality?

In this bestselling book, Chowdhury introduced his next-generation management system — LEO. In The Power of LEO, he describes how continuous focus on quality improvement can revolutionize any process—from manufacturing operations to managerial decision making. The secret is to cease delegating the responsibility of quality to specific teams or departments and permanently lodge it within the core of an organization’s culture.