//Who made the difference in your life?

Who made the difference in your life?


Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.


Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

I recently attended an event that included bestselling authors, and wildly successful business entrepreneurs. But this one young man stole the show for me, and helped me understand what redefining success means. Here I am with Emmanuel Kelly:

Subir Chowdhury and Emmanuel Kelly

Some of you may remember him from the TV show X Factor. Rather writing his story here, please watch this 8 minute video.

I had honor of meeting Emmanuel after his performance. When I asked him about his dream, he smiled and said that he wants to be one of the top singers in the world, and will make sure that anyone can make a difference if they want to.

In his life, his mother made a profound difference in helping him pursue his goals. When I speak to so many successful people, they can often look back on a key person whose support shaped their potential.

Bill Gates recently shared a story he had never before told anyone publicly. He cited his elementary school librarian as someone who made a profound difference in h is life. She encouraged him to read and made books feel exciting and accessible to him.

Emmanuel is an inspiration to all of us, shows us that anyone — despite where they come, their circumstances, or financial means— can achieve success. When he sang, half of the audience were in their tears listening to his life story and mesmerized by his commitment to make a difference.

I would like to end with a simple question inspired by a speech Fred Rogers, of the TV Show Mister Rogers, once gave:

“Would you just take 10 seconds to think of the people who have helped you become who you are.”

When the 10 seconds were up, he said this:

“Whomever you have been thinking about, how please they must be, to know the difference you feel they have made.”

That “difference” is something I am obsessed with. Thank you for being on this journey with me.


Stop playing games and start gaining trust

A caring mindset is critical to your success, and the success of your organization. And it starts with being straightforward. Being straightforward means you can be tough and exacting, but also honest, direct, candid, transparent, and fair. Sounds like common sense, doesn’t it? Not always. Let me share a story with you.

When was the last time you lied?

None of us grows up and then suddenly starts lying. We develop a tendency toward telling fibs – and outward lies – at early age.

Maruti-Suzuki and the Quality Way

Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

How to make everyone a S.T.A.R.

One company had a return that equaled 5 times the cost of their investment in the program. Another company had a return that equaled 100 times the cost of their investment! It’s a true story. I know, because both companies were clients of my firm. Both companies got a return on their investment, but I still felt both frustrated and perplexed that one had done so much better. The reason for the difference kept puzzling me—why would one company do so much better using the same processes?