Maruti-Suzuki and the Quality Way

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

PIC_chowdhury-C4Q-1Quality is defined by the customer. It happens when we are willing to listen to each other, enrich our experiences, and optimize our opportunities to improve. Quality comes when we have a mindset for honesty, integrity, resistance to compromise, and ethical behavior. What we want is for quality to be an automatic response to everyday encounters. When this mindset becomes part of the organization’s DNA – its very essence – then we can say that Quality is everyone’s business.

Please complete the form below. You will be emailed seminar materials that will help you along the way to achieving a Quality Mindset. Cause for Quality is a collection of essays that Subir Chowdhury has written to help guide the way.

You may also want to check out Subir Chowdhury’s latest book, The Difference: When Good Enough Isn’t Enough – the result of his ongoing work to discover the elements of excellence within ourselves. He defines the caring mindset with what he calls the STAR Attributes – four behaviors that build excellence: ‘Straightforward’, ‘Thoughtful’, ‘Accountable’, and ‘Resolve.’ Read this book and you will be inspired to dig deeper than ever before.


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How will you embrace the truth?

A friend communicated a story to me about Alan Mulally, the former CEO of Ford. When Mulally first joined the organization, he gathered his senior management team together to identify what needed to change at Ford. In a nutshell, Mulally asked his team to color code their initiatives red, yellow, or green. Red meant things were in bad shape—for example, a launch date might be missed. Yellow meant an initiative wasn’t going well, and green meant the initiative was on track.

What do you do with a toothpick?

Think about the last time you picked up a piece of trash on the sidewalk, helped your neighbor without being asked, or thanked a co-worker for critical but necessary feedback. These are all small actions, but again, the sum is more powerful than the individual actions.

What is the cost of a little white lie?

We have all lied at some point in our lives, even if it’s one of those “little white lies” you told your mother. The thing is, lying is never acceptable. Unless and until you replace lying with being straightforward, you’ll never have a caring mindset.

The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?




Center for Bangladesh Studies at UC Berkeley

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

The Subir & Malini Chowdhury Center for Bangladesh Studies at the University of California, Berkeley has an ambitious mission ahead. At the top of their list are innovative projects that aim to improve garment-industry safety, apps to solve social problems, and gathering data on antibiotic-resistant bacteria found on fruits and vegetables. And that’s only a month after it opened on March 30.

Chancellor Nicholas Dirks presided over a ribbon-cutting ceremony. Sir Fazle Hasan Abed, founder of BRAC University — one of the universities with which the center will partner — gave a guest lecture to celebrate the center’s launch after the ceremony.

A first of its kind effort in the United States, the center will merge research, scholarship, art and culture, and building ties between institutions in Bangladesh and the U.S. under the leadership of Sanchita Saxena, who also leads the Institute for South Asia Studies at Berkeley.

(L-R) Sanchita Saxena, Director of the Chowdhury Center, UC Berkeley; Subir Chowdhury, (Donor); Chancellor Nicholas Dirks of UC Berkeley; Sir Fazle Abed, Founder of BRAC; Malini Chowdhury (Donor); Lady Abed

(L-R) Sanchita Saxena, Director of the Chowdhury Center, UC Berkeley; Subir Chowdhury, (Donor); Chancellor Nicholas Dirks of UC Berkeley; Sir Fazle Abed, Founder of BRAC; Malini Chowdhury (Donor); Lady Abed

Helped along with a $1 million seed fund from the Subir and Malini Chowdhury Foundation, the center will support research to improve lives in Bangladesh and showcase the country’s culture, history, talent and resilience in the face of intense trials, and emphasize:

  • Exchange and scholarship programs to take UC Berkeley student and faculty researchers to Bangladesh to study, work and exchange ideas.
  • Academic partnerships like one in the works with Bangladesh-based BRAC University, which is funded by the largest international, non-governmental development organization.
  • The study of Bangla culture, history and language.
  • Support for graduate students through two annual graduate fellowships focused on the quality of life in Bangladesh and pursuing Bangladesh studies, and for undergraduates through one annual scholarship studying South and Southeast Asian Studies.
  • Development of a Bangladesh component that can be incorporated in other courses in areas ranging from public health to engineering or metropolitan studies.

UC Berkeley Chancellor Nicholas Dirks, an internationally renowned anthropologist and scholar of Indian ethno-history, was present for the unveiling of the new Center.

“The  Subir and Malini Chowdhury Center for Bangladesh Studies underscores UC Berkeley’s commitment to provide our faculty and students with expanded options for engagement with global issues,” Dirks said. “We have a great deal of expertise to share, and much to learn from others as we confront challenges that know no national border.”

India-West, the largest and most prestigious among weekly Indian newspapers on the U.S. west coast, published an article celebrating the Center as a seminal event that puts Bangladeshi study on the map at the university.  Sanchita B. Saxena, executive director of the Center for South Asia Studies at Berkeley and director of the new center, was quoted:

“The study of Bangladesh has been, for the most part, quite marginalized at most academic institutions. Centers focused on South Asia are almost always heavily dominated by faculty, students and research focused on India. So the other countries in South Asia (including Pakistan, Nepal, and Sri Lanka) are often neglected.

“The Chowdhury Center really tries to solve this problem by highlighting what is currently happening in the field of Bangladesh studies — everything from arsenic removal in the drinking water to understanding microfinance to literature and culture.

“Our goal of showcasing innovative research and training the next generation of scholars in Bangladesh has been realized through this gift which includes the establishment of the Chowdhury Center, but also three critical funding opportunities for students: two graduate fellowships (one to study the quality of life improvements and the other on any aspect of Bangladesh studies) and an undergraduate scholarship.”

The launch of the center this year is the closes a two-decade circle for Chowdhury and Raka Ray, chair of the Department of Sociology and professor of South and Southeast Asia studies at UC Berkeley.

In 1993, Ray asked Chowdhury for help to establish a Bangla language program. “I had no money then,” Chowdhury said. But he promised himself that if he ever did, he would “help her cause.”

The center is screening applications from scholars who want to advance their studies in Bangladesh. Caitlin Cook, one of the center’s two inaugural fellows, helped gather data on antibiotic-resistant produce-borne bacteria.

“I got a real appreciation for the talent of Bangladeshi researchers and the quality of the work they’re doing there,” said Cook, who is currently completing a master’s degree in public health at UC Berkeley. “This fellowship has really put me on the right track to work in global health.”

Berkeley’s Bangladesh studies center is also developing an exchange program for faculty and students at UC Berkeley and BRAC University, in Dhaka, as well as a summer study-abroad program at the Asian University for Women in Chittagong, Chowdhury’s hometown. In October, the center will co-host UC Berkeley’s second Bangladesh Development Initiative conference.

Direct links:

First Bangladesh Studies Center in US, at UC BerkeleyThe Daily Star, Weekend Bulletin, April 17, 2015

U.C.Berkeley Launches 1st Bangladesh Studies Center in U.S. India West, Richard Springer, April 9, 2015

First Center for Bangladesh Studies Now Open at UC Berkeley NBC News, Jennifer Chowdhury April 3, 2015

Dr. Sanchita Saxena, Executive Director of the Chowdhury Center, interview for TBN24 Prime Time News April  1, 2015

বার্কলেতে বাংলাদেশ গবেষণা কেন্দ্রের আনুষ্ঠানিক যাত্রা শুরু আজ (The establishment of a research institute for the study of Bangladesh in Berkeley) Prothom Alo, Hasan Ferdous, March 31, 2015

UC Berkeley celebrates launch of Subir & Malini Chowdhury Center for Bangladesh Studies Daily Californian, Elaina Provencio, March 31, 2015

Bureau of South Central Asian Affairs, Dept. of State, Twitter feed, March 30, 2015

UC Berkeley first university to house a center for Bangladesh studies UC Berkeley News Center, Thomas Levy, March 25, 2015

(Cover Story) Making it Happen Md Shahnawaz Khan Chandan, The Daily Star, May 9, 2014

Subir Chowdhury Puts Bangladesh Studies on U.C.’s Map Richard Springer, Staff Reporter, India West, Apr 23, 2014

Bangladesh takes center stage with Subir and Malini Chowdhury Center, By Kathleen Maclay, UC Berkeley Media Relations
April 21, 2014

Radio Interview of ISAS Executive Director, Sanchita Saxena, Preeti Mangala Shekar for KPFA 94.1 FM’s APEX Express, February 27, 2014 – 7:00pm

A Bangladeshi’s million dollar gift to Berkeley, Sohara Mehroze Shachi for Dhaka Tribune, February 23, 2014

The Quality Process Revolution

For years now, I have been observing organizations just to see what makes their operations rise above the rest and make them what I call “excellent organizations.” What I discovered is more common sense than it is groundbreaking.

Quality is Everyone’s Business

The word "Quality" should mean more than a management tool that measures output of a company - and it can, if only we tap into the power of people to do the best that they can do – all of the time. Rather than see quality as a management process, I see it as a lifestyle choice - an underlying motive to work toward personal excellence.

Subir Chowdhury Fellowship on Quality and Economics at Harvard University

Expanding the outreach of Subir Chowdhury's global call for quality throughout society - at all levels - a Fellowship on Quality and Economics has been established at Harvard University Graduate School of Arts and Sciences. The goal: to explore the impact of quality and economics in the United States.

How to make everyone a S.T.A.R.

One company had a return that equaled 5 times the cost of their investment in the program. Another company had a return that equaled 100 times the cost of their investment! It’s a true story. I know, because both companies were clients of my firm. Both companies got a return on their investment, but I still felt both frustrated and perplexed that one had done so much better. The reason for the difference kept puzzling me—why would one company do so much better using the same processes?




Subir Chowdhury Fellowship on Quality and Economics at Harvard University

Quality & Economics

The question of quality runs far deeper than business. When quality fails at the societal level, we fail each other. Then the real danger is that we fail to govern efficiently and fairly.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

Expanding the outreach of Subir Chowdhury’s global call for quality throughout society – at all levels – a Fellowship on Quality and Economics has been established at Harvard University Graduate School of Arts and Sciences. The goal: to explore the impact of quality and economics in the United States.

Each year, the “Subir Chowdhury Fellow” will be entrusted with the task of examining the impact of “people and process” and quality on the economic advancement of the United States. This is a graduate Fellowship for doctoral students and will be awarded annually. Applications for the fellowship is open to for any scholar, regardless of ethnicity or national origin, who wishes to spend time at Harvard studying “Quality and Economics” in preparation for their doctoral thesis on this topic.

The first Subir Chowdhury Fellowship will be selected for the 2013-2014 academic year.

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Thanks and gratitude are extended to all those who helped make the Fellowship at Harvard possible, especially (pictured left below, with Subir Chowdhury) Dr. Margot Gill, Administrative Dean of the Graduate School of Arts and Sciences, and (pictured right below) Dr. Amaryta Sen, Nobel Laureate and Thomas W. Lamont University Professor and professor of economics and philosophy.

PHOTO_Chowdhury, Gill_Sens copy

Frances Hesselbein Medal for Excellence in Leadership and Service

Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence?

A Moment of Truth for the Solar Panel Industry

I recently read a commentary in the New York Times (“Solar Industry Anxious Over Defective Panels”; May 25, 2013, link), and something sounded familiar. Solar panels that are expected to have a 25-year life span are failing. Coatings are disintegrating and other defects have caused fires. Worldwide, the reports are coming in. The $77 billion solar photovoltaic industry is facing a quality crisis.

Optimize for Perfection

An executive once emailed me a quote that reads: perfection is unknowable. I’m sure his source was Confucius or Zen teaching, but I also find this thought noted in Western cultures as well.

Subir Chowdhury Fellowship on Quality and Economics at the London School of Economics (LSE)

The Subir Chowdhury Fellowship on Quality and Economics allows for any post-doctoral scholar in-residence to participate in the program, regardless of ethnicity or national origin and spend time at LSE engaging in research examining the impact of “people quality” and behavior on the economies of Asian nations prioritizing, but not restricted to, India and Bangladesh.




Frances Hesselbein Medal for Excellence in Leadership and Service

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

LOGO_Frances-HesselbeinWhile reading a book titled The Leader of the Future and co-authored by Frances Hesselbein and others, Subir Chowdhury was keenly interested in Ms Hesselbein’ s leadership style and ideas on how leadership and organizational development would be impacted in the new millennium.  This was back in 1997 and thus began a long relationship between Hesselbein and Chowdhury. Eventually, through intellectual exchanges with Hesselbein, Chowdhury was inspired to write Management 21C, a book that drew on thoughts of 26 of the world’s top thought leaders on management, including Hesselbein.

To honor his mentor and friend, in 2012 Chowdhury and The Subir and Malini Chowdhury Foundation provided a lifetime endowment for The Frances Hesselbein Medal for Excellence in Leadership and Service. The award is bestowed annually to a cadet who best exhibits excellence in mentorship and leadership by example at the United States Military Academy at West Point.

In May of 2012, The Department of Behavioral Sciences and Leadership (BS&L) at the United States Military Academy at West Point awarded its first Frances Hesselbein Medal for Excellence this past May to Cadet Chris Jarrett ’12. Going forward, BS&L will hand out this award annually to the cadet who best exhibits superiority in mentorship and leadership-by-example at the United States Military Academy at West Point as determined by peers and faculty.

ART_posts_Frances-Hesselbein-Medal1

From L-R – Cadet Chris Jarrett ’12 – Inaugural Winner of the Frances Hesselbein Medal for Excellence in Leadership and Service, COL Bernie Banks (Head of the Department of Behavioral Sciences & Leadership), Frances Hesselbein, and Subir Chowdhury.




The Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

LOGO_sae_international

LOGO_sae-foundation-25th

Beginning in 2013, the Subir and Malini Chowdhury Foundation will work with the SAE International and The SAE Foundation, the charitable arm of SAE International, to establish the Subir Chowdhury Society of Automotive Engineers (SAE) Student Quality Competition.

The goal will be to engage high school and college students in a nationwide competition that will allow them to demonstrate their understanding of the impacts of quality on their lives. It will also serve to help today’s students become tomorrow’s scientists and engineers.

The competition will be open to high school and college students throughout the United States on an annual basis.  Students will be provided knowledge and skills based on Subir Chowdhury’s teachings in quality and process improvement.  Students will be asked to design a project that will clearly demonstrate their understanding of how quality will impact their lives and the lives of those around them.  Participants will compete at local, regional and national levels and will ultimately be rewarded for their innovative and creative thinking and application with cash awards for the top winners at the national competition level.




Global Quality Awareness (GQA) Initiative

Quality & Me

Subir shares his own personal efforts to work toward continuous improvement within his own community, among his friends and family.

BACK TO TOPICS PAGE

Books by Subir

The Power of LEO
The Ice Cream Maker
The Power of Design for Six
The Power of Six Sigma
Organization 21c

The Global Quality Awareness (GQA) Initiative is a non-profit initiative of the Subir & Malini Chowdhury Foundation created to improve the lives of individuals and their communities around the world by promoting a personal understanding of, and commitment to, a “Quality mindset.”

The plan for GQA is simple – effect positive global change by getting people to make a personal commitment to a simple daily practice. The practice of GQA is centered on Subir Chowdhury’s “LEO” (Listen – Enrich – Optimize) process, which has transformative results—these same principles that when practiced, will generate vast improvement in people’s daily lives.  Subir believes that most of the world’s problems are caused by people who stopped caring about quality or don’t understand the significance of it. Supporters of GQA want to inspire global improvement by first practicing quality as an individual. In essence, Quality starts with us and must be everyone’s responsibility.

Daily GQA practice requires people to follow three simple steps:

  • Listen hard to others and to yourself to seek understanding
  • Enrich the lives around you by giving a little more of yourself every day
  • Optimize everything you do by setting your mind to excellence and refusing to “settle”

The essential teaching is simple. When you embrace quality in your own life, life all around you becomes better. Your actions empower others to embrace positive change. They see the benefits in their own lives. Quality becomes contagious. The initiative spreads. Quickly. Spontaneously. And as more and more people work to improve their corner of the world, the world is transformed. It becomes a better place… because its citizens won’t accept less.

The GQA initiative is working with schools, from elementary to higher education, businesses, leaders and employees, the employed and unemployed for a total transformation of quality improvements with the vision of inspiring the Initiative around the world raising Global Quality Awareness.

According to Subir Chowdhury, “I believe that the ultimate goal of the GQA Initiative is to ensure that “Quality is Everyone’s Business” – ideally I am of the firm belief that to be a Quality person, and live a ‘Quality’ life, Quality must become a part of everything we do, what we leave behind every day of our life, until it becomes a lifestyle choice, not just an afterthought.”